Tnv2's Privacy Policy — Your Information Is Safe With Us

1 Introduction

Tnv2 is a trusted online gaming and Sports Betting platform in Bangladesh. We understand how important your personal data is to you. That is why tnv2's Privacy Policy is built on a foundation of complete transparency and accountability.

This Privacy Policy explains how tnv2 collects, uses, stores, and protects your personal data. It applies to the tnv2 website, mobile app, and all other digital services.

By using the tnv2 platform, you agree to this Privacy Policy. If any part of this policy is unclear, please reach out to our support team.

2 What Data Is Collected

Tnv2 collects only the information genuinely needed to provide our services. The types of data collected and the reasons for collection are detailed below:

In addition to the above, certain data is collected automatically — such as cookies, session data, and browsing patterns. This information is used to improve the platform experience.

3 Purpose of Data Use

Tnv2 uses your data only for specific, legitimate purposes. We never misuse your information. The primary purposes are outlined below:

• Account Management: Completing registration, verifying identity, and maintaining account security.
• Payment Processing: Using mobile banking details to process deposits and send withdrawals.
• Customer Support: Addressing your complaints and queries and resolving any issues.
• Fraud Prevention: Detecting unusual transactions and ensuring platform security.
• Responsible Gaming: Identifying excessive play patterns and providing assistance where needed.
• Promotional Communications: Informing you of offers and bonuses tailored to your preferences (you can opt out of this at any time).
• Legal Obligations: Cooperating with legitimate investigations by regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.

4 Cookies & Tracking

Tnv2 uses cookies and similar tracking technologies on its website and app to help improve your browsing experience.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze platform usage and improve our services.
• Marketing Cookies: To show you relevant offers based on your preferences.

You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the platform's functionality.

5 Data Sharing

Tnv2 never sells your personal data or shares it with third parties for free. Limited information may only be shared in the following circumstances:

• Payment Provider: Necessary data is shared with bKash, Nagad, and Rocket to complete transactions.
• Game Providers: Minimal data may be shared with partner companies for the purpose of delivering gaming services.
• Law Enforcement: tnv2 is legally required to provide information when ordered by a court or pursuant to a valid government directive.
• Security Investigation: Cooperating with relevant authorities to investigate fraud or criminal activity.

Even in the above cases, tnv2 ensures that the receiving party follows appropriate security measures and does not use the data beyond what is necessary.

6 Data Retention Period

Tnv2 does not store your data indefinitely. Information is deleted according to the following retention periods:

• Data for active accounts is retained until the account is closed.
• After account closure, transaction data may be retained for up to 5 years as required by law.
• Gaming activity logs are generally retained for up to 12 months.
• Identity verification documents are retained in accordance with legal obligations.
• Marketing communication data is deleted within 30 days of opting out.

7 Your Rights

Under tnv2's Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact support:

To exercise these rights, send an email to [email protected]. We typically respond within 30 business days.

8 Child Protection

Tnv2 strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at registration, and ID documents are required in cases where there is any doubt.
• If any minor's data has been collected inadvertently, it will be deleted immediately upon discovery.
• Parents are encouraged to use parental controls on their children's devices.

If you suspect a minor is using this platform, please notify our support team immediately.

9 Third-Party Links

The tnv2 platform may at times be linked to third-party game providers or payment gateways. These third parties have their own privacy policies, and tnv2 is not responsible for those policies.

• When visiting third-party sites, please read their privacy policy carefully.
• Tnv2 works only with trusted and verified partners.
• Tnv2 will do its best to assist with any issues involving third parties.

10 Policy Changes

Tnv2 may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via email or through the platform.

• The date of any changes will always be noted at the top of the page under "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy can be provided by the support team upon request.

11 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24–48 hours

Your privacy is our top priority. Feel free to raise any concerns at any time — we are always here to help.